FAQs

How do I track my order?

After you place your order, you will receive a shipment confirmation email. Once your order has been shipped, you will receive a tracking number. You can track your order all the way until delivery.

Why hasn't my tracking location updated?

It’s normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. If it's been 14 business days and your tracking still hasn't updated, please let us know!

Why does my tracking say "delivered" but I don't have my package?

Packages are scanned for delivery before your local mail carrier physically drops them at your location and you may receive your order within 24 hours. There are many common issues as to why you have not received your package within that time. If it's been more than 24 hours since your package was marked "delivered" and you still have not received it, please reach out to us!

How long does shipping take?

Orders must be placed by 9am PST to start processing the same day. Processing time typically takes 2 business days (Monday-Friday) Please see our shipping & returns page for more info.

Why are some items only available in USA and not the rest of the world?

We ship internationally. To give you the best shipping rates, we have another warehouse in UK where we ship to almost the rest of the world. We will update and keep our UK warehouse stocked monthly to fulfill all international orders. Please check the product description to see if the item is available in your country before you check out.

Why has my favorite product been discontinued?

We're sorry for the disappointment. We are constantly updating our line with the latest beauty trends. We are unable to keep all of our collection.